Opening Hours and Closure Dates
To keep our prices as low as possible for you we don’t run a physical store. As such we do not have a shop that you can drop-in and visit at any time. We are happy to hold consultations by prior arrangement though, so if you would like to get together for a chat and to see some samples or discuss your particular requirements, please just get in touch. More details are available on our Consultations page.
Please be aware that response times may be slower during any holiday closure dates (shown below).
Email = 24/7. Email is our preferred contact method as you can contact is at any time. We do respond to emails as quickly as we can, even outside our regular telephone hours and at weekends, so please feel free to email us at any time: firstname.lastname@example.org.
Facebook = 24/7. Facebook is another option that you can use day or night, although email alerts may be seen and responded to a little faster. We do try and respond to Facebook messages as quickly as we can, even outside our regular telephone hours and at weekends: facebook/cardsbycally.
Telephone = Office & Social Hours. We are happy to take phone calls during any sociable hour, even if it is outside normal working hours. We understand that not everyone is able to make calls during regular office hours, so we do want to try and help by accepting calls outside of these times. All that we ask is that you try and be considerate of the family when calling either number at unusual times. If you could avoid calling really early or very late at night it would be appreciated. If we are unable to answer, rather than keep calling, please just leave a message and we will be happy to call you back: 01633 681 640 / 07896 267 233.
Holiday closure dates
31 August 2020 – National bank holiday
23 December 2020 – 2 January 2021 – Christmas closure
How will the closure dates affect my order timescale?
While we are happy to respond to email queries during closure days, we will not be working or dispatching orders on these dates. Any published closure day should therefore not be counted as a working day when calculating your delivery timescales. Depending on the reason for the closure, we may or may not be able to answer telephone enquiries on those dates. Please either leave a message and we will reply as quickly as possible, or send us an email and we will reply as quickly as we can.
If placing an order on a day when we are closed, your delivery timescale will begin from the first day that we reopen.
If placing an order before a planned closure, your delivery timescale will be extended by the number of days we are closed for.