COVID-19 Update ~ We are open!
Keep safe everyone x

Consultations

COVID-19 update

We are delighted to be able to start hosting in-person consultations once again. We will obviously be taking additional precautions to keep everyone safe, but you can once again come and see our invitation samples and have an informal chat in person.  

I am still happy to chat via email, over the phone or using Zoom if you prefer though.  Please feel free to get in touch whatever stage of your planning you are at.

How to book a consultation

To book a consultation (in-person or remote), please use the booking form below.

To try and make things easier for you, consultations can be held during office hours, in the evening or at weekends (where possible).  The booking form will show time slots for the next 6 weeks.  If you are unable to see a day/time combination to suit you, please just drop us an email and we will try and find an alternative time to fit you in

You will always be sent a text message to remind you of your consultation the day before.  If you are unable to make your consultation, or are running late, please just let us know. I will always be happy to rearrange or cancel the meeting if you no longer wish to go ahead with it.

Visiting us

To help try and keep our stationery costs down for you, we do not run a physical store.  It is possible (by pre-arrangement) for you to come and visit and view some of the sample invitations with Cally and further discuss your particular requirements.  As this is most commonly requested outside of regular office hours, consultations are held at a residential address in the postcode area: CF3 2NN (between Cardiff and Newport, South Wales). Full address details and directions will be provided on booking.

During your time here we can sit for an informal chat while you look at the invitation samples, cardstocks, ribbons and embellishments.  We can discuss your particular wishes and tailor the stationery specifically for you. This way the finished invtiation will be perfect for you and your event! You are welcome to bring friends and family members along with you. If you have your own ideas for a design, this can also be discussed during the consultation. It is a great time for any colour-matching to take place, as colours on a screen can vary slightly from the item itself.

If for any reason you decide that it isn’t for you, that is perfectly fine. There is absolutely no obligation to place an order and you will never be pressured into making a decision while you are here.

If you decide not to book a consultation, you can still order an invitation sample online. We are happy to refund an invitation sample against an invitation order of 20 or more, effectively giving you a sample for free. Please note that should the sample cost exceed the cost of the actual invitation style purchased, the lower value will be refunded.

Parking, Access and Safety

There is parking available on the road directly outside the address.  There is a single step into the building. The narrowest doorway into the consultation room is approximately 72cm.

Sorry, we only have a regular toilet and sink. Unfortunately we do not have a disabled toilet. The toilet doorway is approximately 59cm in width.

While government guidance is still for caution, social distancing can be observed while on site. You will be asked to use our hand sanitizer on arrival.  You are welcome to use it at any point again and also when you are ready to leave. All that we ask is that hands are properly dry before you touch any of the samples, as the alcohol in hand sanitizer can discolour our invitations. As we are able to maintain distancing, face masks are not compulsory, but can be used by all if you would prefer.

Remote consultations

If you would like to chat and see some samples at the same time, while staying entrely contactless, then you have the option of an online Zoom consultation.

While I can’t physically give you a cup of tea or coffee directly, I am happy to keep the chat informal and you can sip away with a cuppa at home while we chat.  It helps me assess where you are with your ideas and together we shoud be able to figure out what is it that you are after. I normally have my invites to hand, so that I can put them in front of the camera to give you a better look, should you wish it.

Although you aren’t here, we can still discuss your particular wishes and tailor your stationery specifically for you so that it is perfect for you and your event. You are welcome to involve extra friends or family if you wish.  If you have your own ideas for a design, this can also be discussed during the consultation.

If for any reason you decide that it isn’t for you, that is perfectly fine. There is absolutely no obligation to place an order and you will never be pressured into making a decision.

If you decide not to book a remote consultation, you can still order an invitation sample online. We are happy to refund an invitation sample against an invitation order of 20 or more, effectively giving you a sample for free. Please note that should the sample cost exceed the cost of the actual invitation style purchased, the lower value will be refunded.

Booking your consultation

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Consultation terms and conditions

Please read the following terms and conditions before you make a consultation appointment. 

Provisional Bookings
Consultation appointments can be arranged using our online booking system (preferred), by telephone or by e-mail. Please note that all bookings are considered as provisional until we have confirmed in writing (email or SMS). We will endeavour to confirm all bookings as quickly as possible.

Safety during Consultations
While government guidance is still erring on the side of caution, social distancing can and will be observed while on site to the best of our ability. Hand sanitizer will be available for you to use on arrival and at any point while you are on site. As we are able to social distance, face masks are not required for the consultations, but we are happy for you (and us) to wear them if you would prefer. Please note that the door may be answered without the use of one unless you have requested that one is worn when arranging the consultation. We will use hand sanitizer before we answer the door and you enter the property.  Additional cleaning procedures are in place between client visits to keep everyone safe.

Client Numbers
You are welcome to bring family/friends with you, however if you are intending for there to be more than 3 of you, please let us know at the time of booking (or before your arrival) so that additional seating can be made ready.

Consultation Costs and Cancellations
We are happy to offer the consultations for free, as we feel that it is important for you to see and feel the quality of the invitations in person. As consultations result in time away from family, especially in the evenings or at weekends, we would kindly request consideration if you are unable to make the appointment, or are running late.  A simple text message or a phone call to let us know (as early as possible) that you are unable to make it is gratefully received.

Regrettably, due to persistent non-shows without notification, we have felt the necessity to introduce a £5 non-notification fee for anyone that makes an appointment and then does not turn up without the consideration of letting us know (without very good reason).  We will always send a text message to the mobile number that you have provided within the last 24 hours before your appointment to remind you of the date, time and address.  You are welcome to cancel or rearrange your appointment at any time before the appointment start time, without any pressure or financial impact. While we will always try and accommodate a change of date/time, this is subject to availability. If we are unable to find a convenient time for you to rearrange to, we will of course be happy to simply cancel the appointment for you with our good will.

We will show you the same consideration in return… If we fail to notify you that we will not be able to keep a consultation appointment before the start time, we would of course offer £5 to you (unconditionally). This can be paid as a bank transfer, a cheque or a ‘Cards by Cally’ or ‘Diy-invites.co.uk’ voucher – whichever you prefer. Please note that this applies to confirmed consultation bookings. We will endeavour to let you know at the earliest possible opportunity if there is any reason why a consultation may not be able to go ahead.

Security
Please be aware that we have CCTV on site that records at all times. We will however endeavour to protect your privacy. The videos are not posted or stored anywhere online. They will only be shared (with the police) in the event that we feel a crime may have been /is being committed.

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Please note that by ticking the checkbox in the booking form, you are confirming that you are happy to abide by these consultation terms and conditions, including the non-notification fee.

E&OE

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